Question 1

How fast will my order arrive?

Accepted Answer

Orders leave our warehouse in 2–4 business days and typically arrive within 7–15 days. You'll get tracking by email as soon as it ships.

Question 2

How much is shipping?

Accepted Answer

Standard shipping is a flat $4.95 and free on orders over $50. The cost is always shown in your cart before you pay — never hidden until checkout.

Question 3

What is the 30-day glow guarantee?

Accepted Answer

Use your device for up to 30 days. If you don't love it, send it back for a full refund. No restocking fees and no interrogation.

Question 4

Are these devices safe for sensitive skin?

Accepted Answer

Most are, at the lowest setting. Start slow, patch test, and skip microcurrent and RF if you're pregnant or have metal implants, a pacemaker, or epilepsy. Ask your dermatologist if you're unsure.

Question 5

How often should I use each tool?

Accepted Answer

Every product page has a How to Use section with a recommended cadence — typically nightly for gua sha, 4–5 times a week for LED and microcurrent, and once or twice a week for the pore vacuum.

Question 6

When will I see results?

Accepted Answer

Depuffing and glow are immediate. Firmness and tone from microcurrent, LED and RF usually show at the 4–8 week mark with consistent use.

Question 7

Do the devices come with a warranty?

Accepted Answer

Yes — every device carries a 12-month manufacturer warranty against defects, on top of the 30-day return window.

Question 8

Do you ship internationally?

Accepted Answer

Yes, to most countries. International delivery usually takes 10–20 days and duties may apply at your local rate.

Frequently Asked Questions